We are committed to providing you with the best possible care. In order to achieve these goals, we need your assistance and your understanding of our payment policy.
Payment for services is due at the time services are rendered unless payment arrangements have been approved in advance by our staff. We accept cash, checks, MasterCard, Visa, Discover, American Express, and Care Credit.
Returned checks and balances older than 30 days may be subject to additional collection fees and interest charges of 1 ½% per month. Charges may also be made for broken appointments and appointments cancelled without 24-hours advance notice.
For extensive services and/or account balances, firm payment arrangements may be made through our Financial Manager. We will confidentially discuss your proposed dental treatment and answer any questions relating to payment and insurance.
For those patients covered by insurance, we will accept assignment of benefits. Most policies do not cover 100% of the cost of your treatment. Because of this, and the delay in receiving payment from the insurance company, you will be asked to pay the deductible, if any, and your portion of the charges the day the services are rendered. We will estimate, as closely as possible, your coverage, but until we actually receive the payment from the insurance company, it is just an estimate. We will assist you in dealing with the insurance company, but ultimately the responsibility lies with you. If, after 45 days, the insurance company has not paid, the balance will be due, in full, by you.
*Please keep in mind that we are not a PPO provider simply because we believe in providing you with the highest degree of quality care. Insurance companies are gradually moving towards providing the least amount of dentistry with usually the cheapest materials. You deserve better.
In an effort to provide high quality dental care and to clarify our position on filing your insurance benefits, we would like to share some facts about dental insurance with you.
If you belong to a traditional insurance plan, we can assist you by filing your insurance claim. Traditional insurance is typically one in which you can choose any dentist you desire. Our practice does not belong to any PPO or DMO insurance plans. If you are not sure what type of plan you have, we will be happy to call you and explain your benefits to the best of our ability.
Your dental insurance in based on a contract between your employer and the insurance company. While we will attempt to estimate your dental benefits to the best of our ability, this is an estimate ONLY, and should not be depended on as the final solution. Should questions arise, it is best to contact your insurance company directly.
You may receive notification from your insurance company stating dental fees are “higher than usual and customary.” An insurance company surveys a geographic area, calculates an average fee and then takes that fee and considers it customary. Included in this survey are discount clinics and managed care facilities, which bring down the average. Most doctors in private practice will have fees, which are defined as “above usual and customary.”
Many plans tell participants they will be covered “up to 80% or up to 100%” but do not clearly specify plan fee schedule allowances, annual maximums or limitations.